Salesforce Administration

  • Salesforce Administrators are in high demand. Companies with high growth realize the potential and value Admins bring. These high-growth companies now make serious human capital investments such as re-skilling workers and hiring certified Admins. Over the last 12 months, there were over 3240 job openings for Salesforce Admins in the U.S. at a growth rate of 34%.

Topics for this course

92 Lessons

CRM Overview

Introduction to CRM?
Why CRM?

Introduction to Cloud Computing & Salesforce.com

Sales Cloud – Terminology

Salesforce Cloud Platform – Explained

Personal Setup

Salesforce Building Blocks

Working with Standard Objects

Relationship Types

Create and managing the Roll-up summary fields

Data Validation Rules

Customize formula-fields

Workflow Rules

Workflow Approval Process

Analytics – Reports & Dashboards

Data Management

User Management

Security

Record Types

Sharing Rules

Monitoring Organization Data

Force.com Platform Revisited

Salesforce.com Certifications – Overview

Certification Practice Questions